Tug Out
Support
Contact us: support@tugout.northsight.ca
Please include your device model, operating-system version and the game version (Settings → About), plus the level number if it's about a level. We usually reply within 2 business days.
Please include your device model, operating-system version and the game version (Settings → About), plus the level number if it's about a level. We usually reply within 2 business days.
How to play
- Tap a Tugling to tug it off the board in the direction it faces.
- Every Tugling of the same colour in its path comes along — that's a chain.
- A Tugling of a different colour in the way blocks the tug (a jam).
- Clear the board to reveal the hidden picture. From level 6 you have a limited number of taps.
- Boomers (bomb Tuglings) blast the Tuglings around them when they leave. Sleepers block everything until a Tugling next to them leaves.
Frequently asked questions
I ran out of taps.
Watch an optional video for +3 taps (when one is available), use a hint, or retry — every level can be cleared. If you fail a level twice, the next attempt is a little easier.
My progress disappeared.
Progress is saved on your device only. Deleting the app or clearing its data removes it, and it doesn't transfer to a new device yet.
How do I restore a purchase?
Open Settings → Restore purchases, signed in with the same Apple ID or Google account you bought with.
How do I turn off sound, music, vibration or screen shake?
Open Settings (the cog on the home screen) or the pause menu during a level.
How do I change my ad privacy choices?
See Settings → Privacy options in the game, and our Privacy Policy.
How do I get a refund?
Purchases are handled by Apple or Google: request a refund at reportaproblem.apple.com (iPhone/iPad) or through Google Play (Android).